Shipment

Shipping

Germany: Free shipping from a purchase value of €49. For every order below 49€ the shipping costs are 7€.

Austria: Free shipping from a purchase value of €300. For every order below 300€ the shipping costs are 25€.

Standard Shipping

  • Please note that Juicers and Blenders (spare parts only) cannot be shipped to PO Boxes. If your order is addressed to a PO Box, please note that your order may be cancelled.
  • Once shipped, the estimated delivery time is 3-4 business days.
  • We reserve the right to a security check. If your order is affected, we will notify you within 1-4 business days.

Correction of your address

At the moment you cannot change your address once your order has been placed. Call us immediately if you notice an error in your information.

You can reach through E-Mail Info@kuvings.de and

our Customer service hotline (Mon. -Fri. 8-12 am) +49 (0)6196 - 950 2397.

We will be happy to help you cancel your order and place a new order.

cancellation

To cancel an order that has not yet been processed, you can call us on +49 (0)6196 - 950 2397. However, if your order has already been processed and shipped, we cannot cancel or re-route your order. However, if you absolutely must request a cancellation during delivery, we reserve the right not to be responsible for any additional charges incurred in intercepting or rerouting the package. Please refer to our cancellation policy if you were unable to cancel your order and wish to return your goods after receiving them.

shipment tracking

  • All orders are shipped with UPS or DHL. You will receive a separate email from UPS/DHL with a tracking number to track your order.
  • To ensure you receive all transactional emails from UPS and info@kuvings.de , please check your spam, bulk or junk mail folder first.

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Germany : free shipping from 100€ order value. For orders under €100, we charge €7 shipping costs per order.

Austria : incl. VAT 25€

STANDARD SHIPPING

• Please note that Juicers and Blenders (parts only) cannot be shipped to PO Boxes. If your order is addressed to a PO Box, please note that your order may be cancelled.
• Once shipped, the estimated delivery time is 3-4 business days.
• We reserve the right to a security check. If your order is affected, we will notify you within 1-4 business days.

CORRECTION OF YOUR ADDRESS

At the moment you cannot change your address once your order has been received. Call us immediately if you notice an error in your information. You can reach us on +49 (0)6196 - 950 2397 . We are happy to help you cancel your order and place a new order.

CANCELLATION

To cancel an order that has not yet been processed, you can call us on +49 (0)6196 - 950 2397 . However, if your order has already been processed and shipped, we cannot cancel or re-route your order. If you still need during the delivery
need to request a cancellation, we reserve the right for no additional costs incurred in intercepting or rerouting the package,
to be responsible. Please refer to our cancellation policy if you were unable to cancel your order and wish to return your goods after receiving them.